Blue Badge Improvement Service

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Posted on: 13/06/2011 13:21 by Andrew Hyatt
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A five-year contract to deliver the national Blue Badge Improvement Service on behalf of central government and local authorities has been awarded to Northgate Public Services.

The new service is aimed at responding to the challenge of continued high demand for badges and preventing fraud, while improving customer service and the administration and enforcement of the Blue Badge Scheme.

The Scheme, which was established in 1971, gives 2.5 million disabled people access to priority parking spaces enabling them to park close to where they want to go.

The Blue Badge Improvement Service will enable disabled people to apply for and renew badges quickly and easily, help local authorities operating the scheme to deliver more effective services and cut down on fraud and abuse, and supply a new design of the Blue Badge itself.

Northgate, in association with Payne Security who will print, supply and distribute the newly designed badge, will develop a secure web-based service available over Government Connect. The service will provide:

an online eligibility checker and application form available on Directgov, as well as help and support for general enquiries from members of the public;

a secure common datastore of key information on badges and badge holders to enable verification checks to be made quickly and easily through a desktop computer, handheld device or smartphone;

better services for disabled people including quicker, easier renewals for those whose circumstances have not changed, automatic reminders and transfer of records when people move;

a web-based management information system and managed service administration and support.

The new card will be harder to copy, alter or forge through the introduction of sophisticated anti-fraud and anti-copy technologies.

The service aims to go live on 1 January 2012.

The DfT are currently running workshops across the Country regarding the Blue Badge Improvement Service with the first in London on 20th June 2011.